Understand the terms, fees, cancellations, and responsibilities for using iDOL Booking.
Effective date: 26 August 2026
Last updated: 27 August 2026
These Terms govern your use of iDOL Booking, the ride-booking app operated by Alpha Movers Transport Corp. ("Alpha Movers", "we", "us"). By creating an account or booking through the app, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the app.
If you are a driver-partner, your relationship with us is governed by the Driver Partner Agreement, not by these Terms.
iDOL Booking is a booking platform. We connect passengers who want a ride with independent driver-partners who provide that service.
Driver-partners are independent contractors. They are not our employees or agents. We do not own or operate the vehicles, and we do not ourselves provide the transport itself. What we provide is the technology that arranges the booking, calculates the fare, and processes payment.
You must be at least 18 years old to hold an account. By registering you confirm that you are. You must provide accurate registration details and keep them current, and you must not create an account for anyone else or let another person use yours.
You register with your mobile number, which we verify by one-time password. You are responsible for keeping access to your number and device secure, and for everything done through your account. Tell us immediately if you believe your account has been used without your permission.
You can delete your account permanently from within the app. Deletion is not available while a trip is in progress or a balance is outstanding. See the Privacy Policy for what deletion removes and what is retained.
Through the app you can book rides in the vehicle categories available in your area, which may include taxi, motorcycle, sedan, and larger vehicle classes. Availability varies by location and time.
You may add intermediate stops to a trip where the app offers that option. Some features are enabled or disabled by area and may not be available to you.
When you request a trip we offer it to available driver-partners nearby. A booking is only confirmed when a driver-partner accepts it. We do not guarantee that a driver-partner will be available, that one will accept your request, or that any particular arrival time will be met.
Estimated times of arrival and estimated journey times are estimates, produced from traffic and routing data. They are not promises.
Before you confirm a booking the app shows you an estimated fare. Depending on the service and your location, the total may be made up of:
How the price is presented depends on the service. For taxi bookings, the exact fare is shown before you confirm. For other vehicle types the app shows a price range, and the final fare is calculated at the end of the trip from the distance and time actually travelled.
A final fare may differ from the range shown if the route changes, if stops are added, if you change the destination, or because of traffic and waiting time.
Fares are quoted in Philippine Pesos. Where value-added tax applies it is included in the amounts shown.
For taxi services, fares and platform charges are subject to the rates and caps set by the Land Transportation Franchising and Regulatory Board, and we apply those in place at the time of booking.
You may pay in cash directly to the driver-partner, or by digital payment through our payment provider where that option is enabled. Digital payment methods may include card and e-wallet channels.
The app also provides a wallet. You may top it up through the available payment channels and use the balance towards fares. Wallet balance is credited once the payment provider confirms your top-up. Wallet balance is not transferable, is not redeemable for cash, and does not earn interest.
You agree to pay the full fare and any charges properly incurred. If a payment fails or is reversed, we may recover the amount from your wallet or a later booking, and may suspend your account until it is settled.
We do not currently charge passengers a cancellation fee. You may cancel a booking through the app at no cost, whether or not a driver-partner has already accepted it.
You should cancel as early as possible. A driver-partner who has already set off towards you has given up other work to do so, and a late cancellation carries a direct cost to them.
Repeated cancellation may temporarily prevent you from booking again. Where this applies, it works as follows. A cancellation on its own costs you nothing. If you cancel again within a short period, a short waiting time is applied before you can make a new ride booking, and that waiting time increases with each further cancellation in the same period, up to a maximum. Once you go for a while without cancelling, the count resets and the next cancellation is free again. The app tells you exactly how long you have to wait, and you can still use every other part of the app while you wait.
This is a short pause, measured in minutes, not a suspension of your account. It applies to ordinary ride bookings. It does not apply to advance bookings, and it is not triggered when we cancel on your behalf — for example when no driver-partner accepts your request. If you believe a restriction has been applied to you unfairly, contact us and we can lift it.
We may introduce cancellation fees in future to discourage repeated late cancellation. If we do, we will update these Terms and show the fee in the app before you confirm a booking, so that you know the position before you commit.
Refunds are covered by our Refund and Cancellation Policy.
You agree to:
You must not use the app to commit an offence, to defraud us or a driver-partner, to interfere with the app's operation, to attempt to gain unauthorised access to it, or to extract its data by automated means.
After a trip you may rate and review your driver-partner, and they may rate you. Reviews are published in the app. Reviews cannot be edited or deleted once submitted, so consider what you write. Reviews must be honest and must not be abusive, defamatory, or discriminatory; we may remove a review that is.
The app includes an emergency function and trip monitoring. These are an additional precaution and not an emergency service. In an emergency, always contact the authorities directly on 911. We cannot guarantee that an alert will be received, or that anyone will respond to it.
You may message your driver-partner through the app so that neither party's mobile number needs to be shared. Messages are stored on our servers and may be reviewed if a dispute or safety report arises. Do not use chat for abusive messages or to arrange business outside the platform.
Where enabled, the app may offer levels, points, coupons, or promotional discounts. These have no cash value, are personal to you, and may be changed or withdrawn. We may cancel rewards obtained by fraud or by abuse of a promotion.
We may suspend or terminate your account if you breach these Terms, if we reasonably suspect fraud or unlawful activity, if your behaviour puts a driver-partner or another user at risk, or if we are required to by law or by a regulator. Where circumstances allow, we will tell you why and give you an opportunity to respond.
You may stop using the app at any time and may delete your account as described in section 3.
We provide the app with reasonable skill and care, but we do not warrant that it will be uninterrupted or error-free, that a driver-partner will always be available, or that estimates will prove accurate.
Because driver-partners are independent contractors, the conduct of the trip itself — driving, vehicle condition, and the driver-partner's behaviour — is their responsibility. We are not liable for their acts or omissions, though we will act on reports about them.
To the fullest extent permitted by law, we are not liable for indirect or consequential loss, or for loss of profit, revenue, or opportunity. Where we are liable in connection with a booking, our liability is limited to the fare paid for that booking.
Nothing in these Terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, for fraud, or under the Consumer Act of the Philippines.
You agree to indemnify us against claims, losses, and reasonable costs arising from your breach of these Terms, your misuse of the app, or your breach of the law, save to the extent the claim arises from our own act or omission.
The app, our website, the iDOL and Alpha Movers names and logos, and the software and content behind them belong to Alpha Movers or our licensors. You may use the app for its intended purpose. You may not copy, modify, reverse-engineer, resell, or create derivative works from it, or use our marks without our written permission.
If something goes wrong, contact us first using the details in section 21. We aim to acknowledge complaints promptly and to respond substantively within five (5) business days.
If we cannot resolve the matter between us, you keep every right you have by law. You may bring a complaint about a transport service to the Land Transportation Franchising and Regulatory Board, a consumer complaint to the Department of Trade and Industry, or a data privacy complaint to the National Privacy Commission. Nothing in these Terms prevents you from using the courts, including the small claims procedure.
We may change these Terms. We will update the "last updated" date and, for significant changes, notify you in the app. Continuing to use the app after a change means you accept the revised Terms. We may also change, suspend, or withdraw features of the service.
These Terms are governed by the laws of the Republic of the Philippines, and the courts of Muntinlupa City have jurisdiction, without prejudice to any other venue the law allows you.
If a provision is found unenforceable, the rest continues in force.
These Terms, together with the Privacy Policy and the Refund and Cancellation Policy, form the whole agreement between us about your use of the app.
If we do not enforce a right, we do not give it up.
