At Alpha Movers ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our mobile app ("Alpha Movers App") for ride booking, parcel delivery, or when you use our services as a driver through the Alpha Movers Rider App. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
Effective Date: April 16, 2025
At Alpha Movers ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our mobile app ("Alpha Movers App") for ride booking, parcel delivery, or when you use our services as a driver through the Alpha Movers Rider App. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect different types of information to provide and improve our services to you. This includes:
Personal Information: When you register with the Alpha Movers App as a customer or a rider, we collect personal information such as your name, phone number, email address, profile photo, and payment information.
Location Data: To facilitate ride bookings and parcel deliveries, we collect real-time geolocation data from your device. This data is used to match you with nearby drivers and to provide accurate services. We only collect location data while the app is in use.
Transaction Information: We collect details about the services you book, including ride type (tricycle, motorbike, car), destination, parcel details, and payment information, to process your bookings and payments.
Communication Data: When you contact us for customer support, we may collect information related to your inquiry, such as messages, call logs, and email correspondence.
Device and Usage Data: We collect information about your mobile device, operating system, IP address, app usage, crash reports, and other diagnostic data to improve the performance of the app.
2. How We Use Your Information
We use your personal data for various purposes, including:
Providing Services: To match riders and customers, process ride bookings, parcel deliveries, and facilitate payments.
Improving Services: To analyze and improve the performance and functionality of the app, resolve issues, and offer better customer support.
Customer Support: To communicate with you, respond to inquiries, and resolve any issues related to your use of the app.
Marketing and Promotions: With your consent, we may send you promotional materials, notifications, and offers related to our services. You can opt-out of receiving these communications at any time.
Legal Compliance: To comply with legal obligations, enforce our Terms of Service, protect our rights, and ensure the safety of our users.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:
Service Providers: We may share your information with trusted third-party service providers who assist us in operating our app and delivering services (e.g., payment processors, cloud storage providers).
Drivers: When you book a ride or parcel delivery, your location, ride details, and contact information may be shared with the driver to complete the service.
Legal Requirements: We may disclose your information to comply with legal requirements, such as responding to subpoenas, court orders, or other governmental requests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Security
We take the security of your personal data seriously and implement industry-standard measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your data.
5. Your Rights and Choices
You have the right to:
Access and Correct Information: You can request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.
Delete Information: You can request the deletion of your personal information, subject to legal obligations and retention requirements.
Opt-out of Marketing Communications: You can opt-out of receiving promotional emails or notifications by following the unsubscribe instructions or adjusting your app settings.
Location Data: You can disable location tracking in your device settings, although this may limit some features of the app.
6. Retention of Data
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Third-Party Links and Services
The Alpha Movers App may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies before providing any personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and update the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any updates.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at:
Alpha Movers
Email: [support@alphamovers.ph]
